Get in touch

We encourage patients to immediately bring any concerns or complaints they may have to the attention of the management or customer care team at the facility where they are receiving or have received care, so that they can be promptly addressed. Please also direct compliments or enquiries pertaining to a specific facility directly to that facility.

Contact us

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Customer service centre

0860 NETCARE (0860 638 2273)
[email protected]

Please note that the centre operates from
Monday to Friday 08:00 to 16:00

Hospital account queries

Tel: 010 205 7335
[email protected]

SMS your ID number, Patient Name and Hospital to 43235 and our team will call you back.

Please note that the centre operates from
Monday to Friday 08:00 to 17:00

Vacancies/Job applications

Please note that we only consider applications for positions advertised on our Vacancies page and do not respond to unsolicited CVs and job applications sent to us through any other channels.

Investor relations

www.netcareinvestor.co.za
[email protected]

Process for suggestions, complaints, compliments

We encourage our patients to immediately bring any concerns or complaints they may have to the attention of the management or customer care team at the specific facility, so that such matters can be promptly addressed and resolved. Compliments or enquiries pertaining to a specific facility should similarly be taken up with the specific facility.

Should your concern or complaint not be addressed to your satisfaction by the facility’s customer care team, please contact our central customer service centre.

Netcare Limited
head office

76 Maude Street,
Corner West Street,
Sandton, 2196

GPS coordinates:
-26.104648, 28.055618

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Further information

Contact the central customer service centre on

[email protected] or 0860 NETCARE (0860 638 2273)

Please note that the centre operates on weekdays between 08:00 and 16:00.