Quality Of Care Investor Overview

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Quality of care overview

Investor overview
What quality of care means for investors

Netcare’s quality of care performance – based on best practice, safest care and patient reported data – presents a useful metric for investors to understand and assess Netcare’s adherence to our core mission of delivering person centred health and care that is digitally enabled and data driven.

Assessing our performance against these data sets gives investors a better understanding of the comprehensive measures and protocols we have in place to enable excellent care of our patients.

Our strategic pillars

Person centred health and care that is digitally enabled and data driven.

Consistency of care

Delivering consistently excellent clinical services, ensuring the best and safest person centred health and care.

Disruptive innovation

Implementing medical technologies, digitisation and data solutions for the benefit of our business and patients, and driving sustainability

Transformation of our society

Continuing to invest in and develop our workforce and communities.

Organic growth

Driving strategic engagements with doctors and funders, investing to maintain the quality of our facilities and developing new products and services to promote inclusivity and access

Investment

Creating economic value and optimising capacity utilisation

Integration

Creating strategic and synergistic partnerships between all service platforms and functions

 
 
 

Consistency of Care

Reporting on our quality of care aligns with our Group's strategy through the consistency of care pillar.

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Person centred health and care, digitally enabled and data driven

Consistency of care

Reporting on our quality of care aligns with our Group's strategy through the consistency of care pillar.

Learn more
Consistency of care
Medium term objectives
  • Superior quality outcomes and enhanced patient safety and experience.
  • High standard of stakeholder communication and engagement.
  • Differentiating our services and products.
Read the annual integrated report (AIR)
Patient perception of care

Improve patient satisfaction and perception of care provided.

Clinical performance

Demonstrate our ability to provide accurate and meaningful quality of care data and use it to inform focused improvement initiatives.

Governance

Improve and strengthen the regulatory framework governing clinical practice.

Clinical efficiency

Drive clinical efficiency and the value of care provided.

Our governance structure

Consistency of care committee

The consistency of care committee meets twice a year to oversee the progress of the consistency of care strategy across all service platforms.

This includes monitoring:

  • systems to enhance measurable improvements in quality and safety outcomes;
  • healthcare practitioner conduct to ensure strict adherence to professional ethics and Netcare’s values and behaviours;
  • the implementation of focused strategic initiatives; and
  • controls to manage COVID-19.

Link to remuneration

15% 15% 15%

of the Exco members’ balanced scorecard

Our consistency of care pillar is linked to our remuneration and comprises 15% of the executive committee (ExCo) members’ balanced scorecard which identifies performance parameters and areas of focus, and forms part of the Group’s short term incentives (STIs).

Consistency of care committee members

Key objective

To oversee the realisation of the consistency of care strategy across all of our service platforms.

Dr Richard Friedland

Chief Executive Officer

Dr Anchen Laubscher

Group Medical Director

Bukelwa Bulo

Non-executive Director

Lezanne Human

Non-executive Director

Martin Kuscus

Non-executive Director

Consistency of care committee members

Key objective

To oversee the realisation of the consistency of care strategy across all of our service platforms.

Dr Richard Friedland

Chief Executive Officer

Dr Anchen Laubscher

Group Medical Director

Bukelwa Bulo

Non-executive Director

Lezanne Human

Non-executive Director

Martin Kuscus

Non-executive Director

 
 
 
Balanced scorecard

In addition to specific metrics, the achievement of netcare’s strategic objectives accounts for 40% of executive directors, prescribed officers and senior executives’ balanced scorecard.

The scorecard implemented is robust and includes both financial and non-financial targets, where the latter covers digitisation projects, transformation initiatives, quality of care, and key business development projects.

Read the annual integrated report (AIR)
Our quality of care methodology
We use scientific criteria to continually measure our performance in providing our patients with the best and safest care.

We define the data that is reported as best practice, safest care, and person centred care, and share with you how we as an organisation are performing on an ongoing basis.

Netcare supports a transparent process for sharing quality of care data. Our publicly reported measures are aligned with international standards and/or local practice, clearly referenced and in accordance with good data science practice.

Quality of care drives a person centred culture of continual improvement

To drive a person centred mindset and culture of continual improvement, we are implementing interventions to meaningfully support our associated healthcare practitioners and employees in their interactions with patients, as well as digitising our clinical information, and making analytics and reporting accessible to our employees, patients and other stakeholders.

Our commitment to transparency

Each year, our quality of care performance are published on our website and in the Netcare annual integrated report (AIR) which provides material information on the Group’s strategy to continue creating sustainable competitive advantage and deliberate social, economic and environmental value.

All measures are clearly defined and referenced, and performance results cover both current and previous periods, together with guidance on how to interpret the results.

POPIA

Netcare is committed to complying with all applicable data protection laws. Our Group is legally obliged to protect the confidentiality, integrity and processing of personal information. Accordingly, sound privacy protection measures, which we strive to adhere to in our day-to-day operations, have been implemented across all of our business operations.

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