We are committed to high moral, ethical and legal standards, and support the code, principles and values of the Health Professions Council of South Africa (HPCSA). Our values, policies and Code of Ethics provide a governing framework for ethical leadership and behaviour, which is further supported by a human rights awareness programme that forms part of our induction programme.
The Board recognises that good governance emanates from
effective and responsible leadership characterised by the
ethical values of responsibility, accountability, fairness and
transparency. All employees are expected to fulfil our
commitment to high moral, ethical and legal standards,
including our policy of fair dealing and integrity when
conducting Netcare’s business.
Netcare’s Code of Ethics guides the interaction between the
Group and its stakeholders, including its partners and
suppliers in the healthcare value chain. It articulates the
Group’s policy regarding conflicts of interest, gifts,
confidentiality, fair dealings and the protection and
appropriate use of Netcare’s assets. Employees are required
to disclose any potential conflicts of interest, as well as any
gifts or invitations by a supplier or third party. A number of
initiatives are used to entrench the code’s principles and
ensure that it is consistently applied within the Group,
including training interventions and an annual survey.
We are mindful of the professional codes that govern the
conduct and ethics of healthcare professionals in South
Africa. The Group supports the Health Professions Council
of South Africa (HPCSA) in its endeavours to enforce its
code, principles and values.
We encourage our employees to be fully aware of their
human rights, facilitated through an awareness programme.
Managing unethical behaviour
We take a zero-tolerance approach to theft, fraud and
corruption, as well as discrimination and racism.
Group Forensics evaluates all reported incidents of theft,
fraud and corruption to ensure proper investigation and
action. All identified cases are reported to the South African
Police Services and, where appropriate, to the applicable
registered bodies such as the HPCSA. Civil recoveries are
pursued by prejudiced business units where financially
Fraud awareness initiatives include roadshows, fraud
awareness posters and regular communication on recent
fraud trends and the nature of matters investigated by Group
A number of mechanisms are in place for stakeholders to
report irregularities such as alleged theft, or fraudulent,
corrupt or unethical behaviour, including unethical medical
behaviour. Employees, management and external parties can
contact Group Forensics by telephone, email or meeting
request, or they can use the Fraud and Ethics Hotline to
protect their anonymity. These mechanisms are available to
all Netcare employees and to the public, including suppliers
An anonymous toll-free line (SHOUT) allows employees to
report alleged or perceived discriminatory or racist action or
behaviour. The service is delivered in partnership with
Independent Counselling and Advisory Services (ICAS),
which operates a confidential call centre.
Every incident reported through these mechanisms is
investigated. Reports of alleged theft, fraud or
unethical behaviour are logged in the defalcation
register and reported to management every second
month. A forensics report summarising the defalcation
register, fraud trends and material incidents is provided
to the Audit, Risk, Consistency of Care and Social and
All reports made to the SHOUT line are confidentially
forwarded to senior human resource practitioners for
investigation and management.